Cancellation Policy

Last updated: 27 October 2026

1. Cancellation by the customer

Cancellation requests must be made in writing to info@altejwaal.com or via +966 53 379 9569.
Hotels: the hotel’s policy applies (e.g. free cancellation until a set time before arrival), stated in the quote.
Flights: the airline’s fare rules and change/cancellation fees apply.
Holiday packages: cancellation fees depend on how long before travel you cancel and on provider rules, and are stated before confirmation in your quote.
Hajj & Umrah: per Ministry of Hajj and Umrah regulations and the operator’s terms.

2. Booking changes

Date or name changes may be requested where the provider allows; the customer bears fare differences and change fees.

3. Cancellation by the Company or provider

If a service is cancelled by us or the provider for reasons not attributable to the customer, we offer an equivalent alternative or a full refund of the amount paid.

4. Force majeure

In force-majeure events (disasters, government decisions, epidemics) we pass on whatever the providers refund, in line with the Refund Policy.